Quality Policy MySmile Cabinet Dentaire
Quality Management System (EN ISO 9001:2015 Certificate No: 260324-3)
Environmental Management Systems (EN ISO 14001:2012 Certificate No: 260324-4)
Great Place To Work™ Certification
Quality Management System (EN ISO 9001:2015 Certificate No: 260324-3)
MySmile Cabinet Dentaire has implemented a Quality Management System based on the ISO 9001:2015 standard, reflecting the constant commitment of the MySmile team to provide high quality services.
The certification pertains to “dental practice activities and other services related to human health.”
In line with the Quality Policy, MySmile Cabinet Dentaire has established effective procedures to ensure and improve the quality of our services. We are committed to helping our patients achieve and maintain good oral health.
MySmile Cabinet Dentaire:
- Maintaining high service quality.
- Providing patients with clear information about possible treatments, detailed estimates, and
explanations of the benefits of treatment choices. - Upon obtaining the patient’s informed consent, implementing and planning the chosen
treatment. - Meeting patient needs within the agreed-upon timeframes, in accordance with the treatment
plan. - Referring patients to external specialists when necessary.
- Ensuring patient satisfaction through the quality and efficiency of our dental services.
- Maintaining a safe and welcoming environment for patients.
- Creating a good work atmosphere and ensuring employee satisfaction.
- Keeping clinical records and medical histories up to date for all patients.
- Secure storage of patient records to maintain confidentiality.
- Implementing a process for recording complaints regarding our services and providing solutions
to these complaints. - Ensuring compliance with all applicable legislative and regulatory requirements.
This is achieved through:
- The adoption of a Quality Management System in accordance with the international ISO 9001:2015 standard for all service activities and patient satisfaction.
- A continuous effort to improve our services.
- Identifying and allocating necessary resources.
- Monitoring new methods and techniques.
- Ongoing training of all MySmile staff in awareness, quality, and specialization in their field.
- Τhe continuous evaluation and improvement of internal processes and the work environment
After an audit by the competent authorities, we received our ISO 9001:2015 qualification in 2021.
Systèmes de management environnemental (EN ISO 14001:2012 Certificate No: 260324-4)
Great place to workTM Certification
MySmile Cabinet Dentaire considers the various important roles its employees play within our clinic, as well as their personal responsibilities. The Great Place to Work™ certification is the result of evaluating the overall experience of MySmile Cabinet Dentaire employees.
MySmile Cabinet Dentaire supports and helps its employees manage all their responsibilities by creating an excellent experience for them, offering a good work atmosphere, and treating all team members with respect and dignity.
Our employees were surveyed by the GPTW team, an authority on workplace environment evaluation. Based on this evaluation, we are proud to have earned this certification, which shows that MySmile Cabinet Dentaire is an employer of choice, inspiring its employees to develop personally and professionally, be proud of their work, and enjoy working with their colleagues.